During the pandemic, Phoebe had to obtain a laptop to do shift work from home, and struggled with wi-fi access as many companies did not provide internet services in their area. Most of her concerns stem from poor housing maintenance, slow repairs, and a sense of being targeted by building management. In their 2 years in the apartment, her household has experienced bedbugs, asthma-inducing pantry mold, a 3-week-long clogged tub, broken AC through summer, and a 4-day lighting outage without warning. She was locked out from her mailbox for 7 months through the pandemic, causing her to lose her food stamps and miss important information. She described having received unfair lease violations for simple acts, such as inflating a pool for her children in the shared greenspace behind her apartment building during the lockdown. Her dad or sister would stay over occasionally to help mind children. 

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